Managed Services Support Level Comparison
Call us today at (800) 960-7837 or
email us at info@velocityinformation.com
| Description of Services |
Bronze
|
Silver
|
Gold
|
| 24/7/365 Monitoring |
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| Server performance and reliability |
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| Monitor processor utilization |
|
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| Memory utilization |
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| Hard disk space |
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| Anti-virus running and enabled |
|
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| UPS connectivity and battery health |
|
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| Spam filtering status |
|
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| Microsoft Windows patch management |
|
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| Anti-virus definition management |
|
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| Anti-spam definition management |
|
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| Network Administration |
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| Adding, removing and managing users |
|
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| Network printer trouble shooting |
|
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| Installation of approved desktop applications |
|
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| Unlimited telephone and remote support |
|
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| Proactive server and workstation maintenance |
|
|
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| Access to employee remote support |
|
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| Email monitoring |
|
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| Network device/asset management |
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| Vendor management |
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| On-site support |
|
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| Server Disaster Recovery Option with test restores |
|
|
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| Workstation disaster recovery option |
|
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| Spam and virus removal service |
|
|
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| Disaster recovery planning (server and workstations) |
|
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| Yearly on-site network assessment |
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| Network systems documentation |
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| Security Services (support and updates) |
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| Chief information officer (CIO) Services |
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| Technology planning services |
|
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| IT procedures and user policies |
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Call us today at (800) 960-7837 or
email us at info@velocityinformation.com